Refund Policy of PotluckLane

Last updated: March 30, 2023

Thank you for dining with PotluckLane. We take pride in serving our customers with the freshest ingredients and delivering the best pizza experience. If you are not completely satisfied with your order, please read our refund policy below.

Cancellation Policy

If you need to cancel your order, you may do so within 5 minutes of placing it by contacting us at +44 20 7946 0958. Orders canceled after 5 minutes may not be eligible for a refund, as they would already be in the process of being made.

Refund Eligibility

You are eligible for a refund if:

1. The order you've received is incorrect.
2. The food arrived overly delayed and is no longer consumable.
3. The order is incomplete.
4. The products received are not up to the standard promised.

In such cases, you must contact us within 2 hours of receiving your order to be eligible for a refund or an exchange.

How to Request a Refund

To request a refund, please contact us with your order details at +44 20 7946 0958. You may also be required to provide:

• A clear description of the issue with the order.
• Photographic evidence in case of incorrect or substandard orders.
• Your order number.

Upon receiving your refund request, we will investigate the issue and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges

If your complaint is about an incorrect item and you'd prefer an exchange instead of a refund, please indicate this when you contact us. We will arrange for the correct item to be delivered as soon as possible.

Limits of Refund

Please note that we cannot offer a refund if:

1. You have placed an incorrect order.
2. You have decided to change your mind after the order has been prepared.
3. The dissatisfaction is due to personal taste preferences.

Contact Information

If you have any questions regarding our refund policy, please contact us at:

Phone: +44 20 7946 0958
Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom

Policy Amendments

PotluckLane reserves the right to amend this refund policy at any time by posting a new version on our website potlucklane.sbs. Please check our website periodically for updates.